Briggs & Stratton
Briggs & Stratton Power Products
How it works
The way Barr’s Small Engines handles warranty is to:
- Inspect in-house for any defects in workmanship or materials from the manufacturer (Basic warranty is this: What did the manufacture do to stop the equipment/engine from work or preforming a task. Remember things like wear items and fuel are not a manufacturers defect.)
- Discuss with our customer the best option for correction of effected part or equipment (There are many ways to repair equipment. sometimes OEM parts will have to be special ordered in, this is the only part the manufacture will approve for warranty repairs, if the customer has a time sensitive contract they can choose to have the equipment repaired outside of the warranty system at an expense to them. Many commercial operators cannot wait for parts to come in and need their machine up and running right away.)
- Repair or replace defect (at the manufacturers request we will either repair or replaced the defective part or piece of equipment)
- Submit warranty for approval
- Charge for repair or replacement (The customer has the option to let the equipment sit with us until the manufacturer has credited Barr’s Small Engines for the repair, or they can pay and be credited after the invoice is paid by the Manufacturer. However no equipment leaves our facility until paid in full.)
We take these steps to protect both the brands we sell & service as well as to protect us as an independent dealer. Many issues that present undesired operation can come from lack of maintenance, miss use, neglect and age. Not all issues are covered under warranty. In most cases manufacturers limit their warranty to workmanship of parts or equipment at the factory (assembly or manufacturing processes) or Defects of materials (premature failure of materials like weak components). Unfortunately we see most assumed warranty cases to be not true warranty, the biggest thing we see is fuel related issues. Fuel starts to turn bad within 30 days. If this causes your engine to not start then it is not considered a manufactures defect in either materials or workmanship.
We highly recommend you read your warranty information as well as the entire owners manual. Warranties can vary depending on the type of use. Also, not many people realize although oil changes on a schedule can be anywhere from 25, 50 or even 100 hours apart the initial oil change from new is usually a lot sooner. This is to ‘flush’ out any left over debris from any manufacturing process that can cause rapid or premature ware to your engine. Neglect is not covered under warranty, I have turned down warranty to other dealers in a previous position for this and other reasons and it usually results in loss support for a brand when its not related to the brand or individual equipment at all.
Another issue we see a lot is normal wear. Think of a tire. Its designed to wear out over time, at the end of three years you can expect to have less tread on your tire, this is not a defect its normal. Over time parts and equipment wear, all we can do is help prolong its useful life by maintaining it as required. Barr’s Small Engines has many commercial customers who use their equipment each and every day and rely on it to produce an income, equipment if regularly maintained will last a long time.